FAQ

Here are answers to some of the most common questions we receive. Feel free to reach out if you still have questions.

General Questions

How long does it take for my order to arrive?

Orders within Denmark typically take 1-2 days, while international orders arrive in 3-5 days.

Do you ship internationally?

Yes, we offer worldwide shipping.

How do I track my order?

You will receive a tracking link with your order confirmation email.

What is your return and refund policy?

We offer a 2-week return policy. For more details, visit our Shipping & Returns page

How should I store my tea for maximum freshness?

Keep your tea in sealed bags. We also offer stylish storage tins available for purchase in our accessories collection.

What’s the difference between loose-leaf tea and tea bags?

We sell both loose-leaf tea and tea bags. For loose-leaf, you’ll need a strainer or teapot, which you can find here. We also offer reusable tea bags for a more eco-friendly option.

Do you offer organic or fair trade tea?

Yes, we source sustainable teas and have certified organic options. You can explore them here.

What’s the best way to brew your teas?

Brewing methods vary by tea type. Please refer to the full product description for brewing suggestions and recipes.

Can I send tea as a gift?

Absolutely! Shop our gift collection here. You can also add gift wrapping and a personal message at checkout.

Wholesale Questions

How do I qualify for a wholesale account?

We don’t have strict requirements but prefer working with brands that appreciate quality. Apply through our registration form here.

What is the minimum order quantity for wholesale?

We have no minimum order requirement.

Do you offer volume-based discounts for bulk purchases?

Yes, you can receive a 37.5% discount when you purchase 20 or more bags of the same tea.

How do I place a wholesale order?

Submit the wholesale registration form. Once approved (within 1-2 business days), you’ll receive a notification to create your account and start ordering online.

Can I customize the tea packaging for my business?

Repackaging is not allowed without permission. If you’re interested in a collaboration, please contact us.

What are the payment terms for wholesale customers?

All orders must be paid by credit card at checkout. You may request net payment terms on the wholesale signup form and we will review your application. For large orders or special payment terms, please contact us to discuss options.

How long does it take to process a wholesale order?

Orders typically take 1-2 days in Denmark and 3-5 days internationally. Larger orders may require additional time.

Do you offer samples for wholesale buyers?

Yes, we offer sample packs in our wholesale catalog. If you’re based in Copenhagen or planning a visit, be sure to contact us to arrange a tasting.

Do you provide marketing or promotional support for retailers?

We can arrange tea training or host tea events at your business, either in Denmark or abroad. Contact us for more details.